FAQ

ABOUT US

Who are Tate and Taylor?

Tate and Taylor are the co-founders of Tate & Taylor. Pet mom Taylor Hill adopted her labradoodle Tate in 2014. Tate lived a full and long life with lots of adventures. His spirit and legacy lives on through the Tate & Taylor world.

Who is Salem?

Salem is Taylor's black German Shepherd dog she adopted from Animal Aid USA's camp in Georgia.

Are Tate & Taylor products available in stores?

Our products are currently exclusively available through tateandtaylor.com.

Is your brand just for dogs?

No! We are for cats and other animals too. Tate & Taylor celebrates the special bond between pets and their humans.

CONTACT US

I want to sell my brands on Tate & Taylor! What is your process?

We are eager to meet you. Please email brands@tateandtaylor.com and we will be in touch to learn all about your brand and geek out on pet stuff. If you have samples for our team of pups and humans to test, please send them to: Tate & Taylor 131 Seventh Avenue PO Box 236 New York, NY 10011.

I want to create content with you! How do I get in touch?

We are honored! Please email media@tateandtaylor.com and our content team will be in touch to talk about your proposal.

How can I contact the Tate & Taylor team?

Feel free to reach out to us at any time — we’re here for questions, product recommendations, and feedback. Just email hello@tateandtaylor.com.

ORDERS

I have a question about my order, who should I reach out to?

For all questions about your order, reach out to orders@tateandtaylor.com.

My order is missing an item, what should I do?

Please note that part of your order may be fulfilled by our brand partners. In the product description, it will say "fulfilled by" and the name of the brand. This means that your shipment will arrive in multiple shipments. If you are still missing items or have any questions, please email orders@tateandtaylor.com.

I typed in my wrong address and need to change it.

Please send your order number and the corrected address to orders@tateandtaylor.com.

Do you ship internationally?

We currently do not ship internationally. We hope to be available in more countries soon! Join the Tate & Taylor community on Instagram @tateandtaylor and TikTok @tateandtaylor to let us know where to go next.